Ordering
You can place an order in three ways: online through this website, on WhatsApp
(+254 745 777 222), or through the Taimba field
agent who covers your area. Whichever route you use, the order reaches the same system and
the same morning delivery run.
- Cut-off time: 4:00pm for delivery the following morning.
- Minimum order: one full unit — a bag, crate, net or bundle as listed on each product.
- Units: produce is sold by the trade unit (for example a 50 kg bag of potatoes, a 13 kg net of onions), not by the kilo.
- Confirmation: you receive an SMS or email confirming the order, and a second message when it leaves our hub.
Prices
Fresh produce prices move with the season, the weather and the harvest. Taimba works to keep
prices as flat as possible — that stability is one of the main reasons shops buy from us — but
the price shown online is an indicative price per unit and is confirmed when we accept your
order. If a price has moved materially between your order and acceptance, we call you before
dispatching.
Standing weekly orders, institutional volumes and processor contracts are quoted separately.
Talk to a trade agent about a quote.
Delivery
- Free delivery to your premises within our Nairobi delivery zones. There is no separate transport charge on your bill.
- Delivery window: most orders are delivered between 5:00am and 10:00am, before shops open.
- Someone must receive the order. Please make sure a person authorised to check and accept the produce is at the premises.
- Outside our zones? Tell us where you are. We open new routes as demand builds, and we may be able to deliver to an agreed pick-up point in the meantime.
Payment
Taimba is a cashless-first platform. You can pay:
- M-Pesa — pay at checkout with an STK push to your phone, or on delivery to the Taimba Pay Bill. Always confirm the account name before you approve a payment.
- Cash on delivery — where it has been agreed for your account.
- On account (invoice terms) — for approved institutional buyers such as schools, hospitals, hotels and processors, invoiced on agreed terms.
number or to an M-Pesa till that is not in the name of Taimba Ltd. If you are asked to, stop
and call +254 745 777 222.
Quality, rejections and returns
Fresh produce is perishable and is checked at the point of delivery. Please inspect your order
before the driver leaves.
- If a unit is not of the grade ordered, reject it at delivery — the driver records it and it comes off your bill immediately.
- If you find a problem after the driver leaves, call us within two hours of delivery with your order number and photographs where possible.
- Accepted remedies are replacement on the next delivery run, or a credit to your account.
- Because produce is perishable, we cannot accept returns of correctly supplied goods after they have been stored, repacked or displayed.
Cancelling an order
You can cancel or change an order free of charge up to the 4:00pm cut-off. After that, the
order has been sent to the farm groups and picked, so cancellations may be charged at cost.
If you cancel a delivery that is already on the road, we may charge the delivery cost.
Complaints
Call +254 745 777 222 or email
wecare@taimba.co.ke with your order number. We aim to
resolve delivery and quality complaints within one working day.